We know firsthand how complex and costly it can be to maintain outdated workflow systems, especially in highly regulated sectors like insurance. That’s why we were proud to support The Norfolk & Dedham Group® Insurance (N&D Group) in its journey to modernize operations and build a future-ready architecture with Camunda at the core.
This is a story of legacy transformation done right, with measurable outcomes, strategic clarity, and a vision for the future.
The Breaking Point: When Legacy Systems Become Risk
With a long-standing commitment to operational excellence, The Norfolk & Dedham Group® Insurance had relied for years on a workflow platform that served the organization well since its implementation in 2004. Over time, however, as the platform aged and external support for it was discontinued, it became increasingly clear that the system could no longer keep pace with the evolving needs of the business.
The company was managing over 650 critical workflows, many of them essential to claims, underwriting, and customer service, but the existing architecture lacked the flexibility to integrate with newer technologies or adapt to future demands.
The limitations were clear:
Security risks due to unsupported software.
Lack of flexibility to evolve with business needs.
Inability to integrate with emerging technologies like AI.
High maintenance costs and frequent system issues.
It became impossible to continue innovating without a foundational change. According to Shashidar (Shashi) Ayachitam, IT Director at N&D Group, the company needed a modern orchestration and automation solution that was API-driven, decoupled, and designed for agility and scale. ms need to go beyond default settings and understand how Elasticsearch behaves under real operational loads, especially when supporting high-throughput, data-intensive applications.
The Shift to Camunda
After extensive evaluations and proof-of-concept stages, N&D Group selected Camunda for its maturity, extensibility, and microservices-friendly architecture.
The new platform was designed with:
A decoupled remote workflow engine.
Custom components for specific business needs.
Seamless integration with legacy and modern applications.
Powerful analytics through Camunda Operate.
We built customized components and deployed them quickly. The benefits we are witnessing from these are substantial. The Operate analytics are astounding, providing daily insights that have led to strategic and tactical decisions.
Sashi Ayachitam, IT Director, N&D Group
This transition empowered N&D Group to move away from monolithic systems and into a more flexible, composable approach, ideal for the demands of the insurance sector.
The Results: Faster, Leaner, Smarter Operations
Since going live with Camunda, N&D Group achieved:
35% faster claims processing.
30% cost reduction per claim.
A more scalable foundation for business expansion.
Increased visibility, compliance, and governance across workflows.
We cut down 35% of the time in processing the claims and reduced 30% cost per claim since we went live with Camunda.
Sashi Ayachitam, IT Director, N&D Group
These results reflect not only technical improvements, but a significant leap in operational maturity and readiness for what’s next.
NTConsult’s Role in this Journey
As a Camunda Platinum Partner, we at NTConsult had the opportunity to work closely with N&D Group throughout this transformation. Our team supported both the development and implementation phases, bringing deep technical expertise and an understanding of the strategic challenges that large insurers face when modernizing legacy systems.
We’ve helped organizations across Latin America and North America build modern process architectures using Camunda, and our experience with regulated, complex sectors like insurance enables us to add value beyond technology alone.
There won’t be any disappointment [with Camunda]. We like it and will continue using Camunda and have NTConsult as our strategic partners for a long time.
Sashi Ayachitam, IT Director, N&D Group
This partnership continues to evolve as N&D Group expands its use of Camunda across additional areas like underwriting and customer service, with plans to integrate AI into their workflows in the near future.
Camunda as a Strategic Enabler
Camunda was chosen not just for its flexibility, but for its ability to enable real enterprise orchestration. Key platform strengths include:
Microservices orchestration with BPMN and DMN.
Remote workflow engine for decoupled deployment.
Integration via REST APIs and message queues.
External task handling and event-driven execution.
Process versioning with zero disruption to live processes.
These features provide a scalable, resilient architecture that allows organizations like N&D Group to innovate with confidence.
NTConsult’s Commitment to the Insurance Sector
At NTConsult, we understand the unique demands of insurance, from strict regulatory compliance and evolving customer expectations to the need for operational agility at scale.
Over the years, we’ve partnered with insurers across diverse markets to implement process automation and orchestration, agentic AI solutions, and tailored software engineering that address both immediate challenges and long-term strategic goals.
Whether it’s optimizing claims workflows, improving underwriting processes, or enabling AI-driven decision-making, our solutions are built to deliver real business value.
Looking Ahead
N&D Group’s transformation is far from over. With Camunda as a core enabler and our continued partnership in place, they’re already planning next steps: expanding orchestration to new business areas, integrating AI, and continuing to evolve their architecture with agility and governance.
We’re proud to be part of this journey, and even prouder of the results it’s delivering.
If your organization is facing similar challenges, let’s talk.
We’ll help you design, implement, and scale a process orchestration strategy that actually works!
Why did The Norfolk & Dedham Group® Insurance decide to replace its workflow system?
The previous system had been in use since 2004 and had become outdated. It posed increasing security risks, had high maintenance costs, lacked flexibility, and couldn’t integrate with modern technologies such as AI. It was no longer able to meet the evolving needs of the business.
What results were achieved after migrating to Camunda?
The transformation delivered measurable business outcomes, such as: • 35% reduction in claims processing time • 30% cost savings per claim • Improved workflow visibility, compliance, and governance • A scalable foundation for future business growth
Can Camunda integrate with both legacy and modern systems?
Absolutely. Camunda offers seamless integration via REST APIs, message queues, and external task handling. This allows organizations to modernize gradually without having to rebuild their entire architecture from scratch.
Can companies in other industries adopt a similar model?
Yes. While this case focuses on insurance, Camunda’s orchestration capabilities are industry-agnostic and highly effective in banking, healthcare, telecom, public sector, and other complex environments that demand scalability and strong governance.
Why was Camunda chosen as the orchestration platform?
Camunda stood out for its mature, scalable architecture that supports microservices and BPMN/DMN standards. It enabled N&D Group to move from a monolithic system to a decoupled, API-driven, and future-ready infrastructure.
What role did NTConsult play in this transformation?
As a Camunda Platinum Partner, NTConsult guided the entire journey, from architectural design to technical implementation. With deep experience in regulated and complex sectors, the team provided both technical expertise and strategic insight tailored to the insurance industry.
How does this architecture support future growth?
The new architecture is composable, resilient, and scalable, allowing N&D Group to orchestrate new business processes, integrate AI capabilities, and evolve with agility and governance in mind.
Elasticsearch is a distributed search and analytics engine used to quickly retrieve and analyze large volumes of structured and unstructured data. In enterprise environments, it supports use cases like searching transaction histories in...
Digital identity is a dynamic, multi-dimensional representation of individuals and entities, combining data, permissions, behavior, and system interactions across the organization. In sectors like financial services, where regulatory...
The insurance sector is under growing pressure to modernize. Modernization concerns incremental automation, as well as to implement systems capable of autonomous, context-aware decisions. That’s where agentic AI stands apart. Unlike...
Portuguese
Spanish
